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Global Message Services
Overview
Global Message Services (GMS) is a telecommunications company based in Ukraine, founded in 2006, and employing approximately 501 individuals. The company specializes in providing solutions within the telecommunications sector, focusing on enhancing brand communication through innovative technologies. One of their notable areas of expertise is in the implementation of AI chatbots, which are increasingly recognized as a critical channel for customer interactions. GMS has published an eBook titled "AI Chatbots Implementation Plan," which serves as a guide for organizations looking to adopt chatbot technology. This document outlines essential considerations for defining business outcomes, analyzing consumer expectations, and selecting appropriate chatbot solutions. It emphasizes the importance of setting clear project goals to align teams effectively and improve customer service workflows. The eBook also discusses the hybrid approach to customer conversations, highlighting the potential for AI chatbots to transform internal processes across various departments, including customer support, human resources, and marketing. Overall, GMS is positioned to assist businesses in navigating the evolving landscape of telecommunications and customer engagement through advanced digital solutions.