Lessons Learned During the First Year With a New ERP System

This document is a case study detailing the experiences of Heat Treatments Ltd during their first year of implementing Global Shop Solutions ERP software. The case study outlines the challenges and successes encountered by the company as they transitioned to the new system. It describes how the implementation required significant changes in production processes, including scheduling, labor costing, and inventory management. The General Manager, Fergus Thomson, shares insights on the importance of training and support from Global Shop Solutions, which facilitated smoother operations. The document also highlights the improvements in operational efficiency and the ability to manage resources more effectively. It emphasizes the necessity of cultural change within the organization to fully leverage the ERP system's capabilities. Thomson reflects on the lessons learned, including the need for dedicated project leadership and the importance of preparing for potential challenges during the transition. Overall, the case study serves as a practical guide for other manufacturers considering ERP implementation.