IT Security Incident Management Process Guide

This guide outlines the process for managing IT security incidents, detailing the steps necessary for effective incident response. It begins with the registration of incidents, emphasizing the importance of timely reporting to minimize impact. The document defines what constitutes an incident, specifically threats or breaches to information security, cyber security, and privacy security. It describes various types of cyber security incidents, including phishing attacks, ransomware, and DDoS attacks, providing examples and explanations of each. The guide further explains the prioritization of incidents based on severity and impact, and the formation of an incident response team. Key roles within the team are identified, including the incident response manager and lead investigator, along with their responsibilities. The document stresses the need for clear communication and documentation throughout the incident management process, ensuring that all actions are recorded and stakeholders are informed appropriately.