True Homes Inspection Process Streamlining Case Study

This case study details how True Homes, a home builder based in Monroe, NC, addressed inefficiencies in their inspection process by implementing GoCanvas mobile inspections. The previous method involved extensive paper forms that contributed to delays and customer dissatisfaction, with project managers spending an average of 450 hours per month on data extraction. The solution involved developing a 117-question mobile inspection system that facilitated quicker reporting and real-time data access via Microsoft Power BI. The transition to mobile inspections not only improved communication between project managers and vendors but also enhanced customer satisfaction by resolving issues promptly. As a result of this change, True Homes experienced a significant increase in sales exceeding $1 million within the first year, along with a 19% rise in customer referrals. The case study illustrates the positive impact of adopting mobile technology in construction workflows.