Case Study on Epic Hyperdrive Logon Time Reduction

This case study details the efforts of an acute care health system with 9,500 employees to reduce Epic Hyperdrive logon times by 50% within two weeks. The health system engaged with Goliath Technologies to address clinician frustrations stemming from slow logon times. The initial challenge involved a lack of actionable data, as self-reported issues often provided limited insights. To tackle this, the IT Incident Response Team utilized technology-enabled empirical data to identify the scope of the issues and isolate the root cause. They discovered that the latency originated from the endpoint to the application, not within the Epic session. The team implemented an emergency change to the Active Directory object, which resolved the long logon times. As a result, the logon experience improved significantly, achieving industry best practices for logon times. The study emphasizes the importance of a data-driven approach and proactive management in enhancing clinician experience and maintaining optimal system performance.