Clinician Experience Analysis with Epic Hyperdrive

This case study details the analysis of clinician experience with Epic Hyperdrive conducted by Goliath Technologies for a large health system in the US. The health system faced significant complaints regarding the speed and reliability of Epic Hyperdrive, particularly from prominent surgeons. The study aimed to identify the extent of the issues, isolate root causes, and develop a remediation plan. Traditional feedback methods proved inadequate due to low participation rates and ambiguous descriptions of problems. Goliath Technologies implemented a data-driven approach, correlating digital data from all clinicians to provide a comprehensive view of their experiences. Within five business days, the analysis revealed specific performance issues and allowed for targeted remediation efforts. The findings indicated that overall EHR speed and reliability were acceptable, although some locations experienced clear issues. The collaboration between Clinical and IT teams, based on shared data, facilitated effective problem-solving and improved clinician experiences.