Goliath Technologies End-User Experience Monitoring Report 2025

This report serves as an Emerging Insights Report detailing Goliath Technologies' End-User Experience Monitoring and Troubleshooting solution, focusing on its effectiveness in enhancing Electronic Health Record (EHR) speed and reliability. The document outlines customer feedback gathered from seven organizations, highlighting the solution's ability to improve clinician satisfaction and operational efficiency. Customers report a positive impact on login times and EHR latency, alongside proactive monitoring capabilities that enable quick responses to performance issues. The report also notes the evolution of customer experience over the past two years, with improvements in training and communication from the vendor. However, some respondents express concerns regarding pricing, customization options, and the complexity of the solution. The document emphasizes the importance of collaboration between IT and clinical leadership to maximize the benefits of the solution and suggests that Goliath Technologies is responsive to customer feedback, fostering trust in their partnership.