Proactive Resolution of End User Experience Issues with Epic

This technical overview details the Goliath Performance Monitor as a solution for managing end user experience issues in healthcare IT environments utilizing Citrix and VMware for Epic applications. It outlines the critical role of a virtualized desktop delivery infrastructure in ensuring optimal access to mission-critical applications. The document describes how Goliath Performance Monitor enables proactive monitoring, troubleshooting, and prevention of performance issues that may affect clinicians and healthcare workers. It highlights the integration of Epic System Pulse metrics with user experience and virtualization performance metrics, providing a comprehensive view that allows IT administrators to identify root causes of issues. The overview also explains the components of the solution, including the Goliath Topology View and Application Availability Monitor, which work together to ensure application availability and performance. By leveraging these tools, healthcare organizations can achieve better than real-time visibility and improve collaboration with Epic, ultimately enhancing the clinician experience and reducing support requests.