Active Listening and Co-Creation in Employee Experience

This document is a guide that outlines Synchrony's approach to enhancing the employee experience through active listening and co-creation. It describes how Synchrony, in collaboration with Great Place To Work, has implemented a continuous feedback and co-design strategy to foster a high-performing culture that prioritizes employee engagement. The guide details the leadership initiatives that have been established to ensure all employees feel valued and heard, emphasizing the importance of listening and trust in the workplace. The document also highlights the nine high-trust leadership behaviors that are essential for building a supportive work environment. Additionally, it presents the results of these initiatives, including improvements in employee retention and productivity metrics, and the overall impact on Synchrony's business success. The guide concludes with a focus on the ongoing commitment to leadership development and the importance of adapting to change in a competitive industry.