Automation of Payment Posting at NewSouth NeuroSpine

This case study outlines the implementation of automated payment posting solutions at NewSouth NeuroSpine, a multi-specialty medical practice. The organization faced challenges due to a lack of payment integration in their existing system, Greenway Healthcare, which resulted in cumbersome workflows that consumed significant staff time. To address these inefficiencies, NewSouth NeuroSpine partnered with InstaMed to integrate automated payment solutions into Greenway Intergy. The new system enabled online payments and payment plans, significantly improving the patient financial experience and increasing collections. The results included a 32% increase in overall patient payment transactions, a 25% increase in overall patient payment volume, a 20% increase in online payment transactions, and an 18% increase in payment plan transactions. The integration allowed staff to manage payments more efficiently while remaining compliant with PCI standards, ultimately enhancing the overall operational workflow and patient satisfaction.