Canterbury Pediatrics Payment Solution Case Study

This case study details the implementation of Phreesia's Patient Bill Pay solution at Canterbury Pediatrics, a pediatric practice in Connecticut. The practice faced challenges with its previous payment collection method, which involved sending paper statements that were costly and ineffective. Families lacked visibility into their charges, and the practice struggled with payment collection. The introduction of the Patient Bill Pay solution transformed this process by providing families with itemized digital statements and timely notifications about outstanding balances via email or text. This change resulted in a significant increase in collections, with a reported 50% rise in payments in the first month of implementation. The case study outlines how the solution improved the patient experience by offering convenience and speed in payment processing, thereby reducing the practice's reliance on paper statements. The positive reception from families and the practice's staff underscores the effectiveness of the new payment system.