Addressing Consumer Overindebtedness in the Digital Age

This research article by GSMA explores the digital credit landscape and the issue of overindebtedness among consumers in emerging markets. It examines the impact of digital credit on financial health, highlighting the complexities of lending practices, consumer experiences, and regulatory frameworks in Côte d’Ivoire, Ghana, India, Kenya, and Tanzania. The study aims to uncover best practices and recommendations for mobile money providers to enhance consumer welfare.