Health Care Operating Models for Sustainability

This report outlines the evolving operating models necessary for hospitals and health systems to thrive in the new health care economy, particularly in the wake of the COVID-19 pandemic. It identifies key challenges faced by health system executives, including the need for financial sustainability and lowering the total cost of care. The document describes a new operating model that integrates strategy and operations, emphasizing the importance of discipline, rapid improvements, and the use of digital technologies. It highlights the necessity for leadership to embrace change and invest in technology to support these new models. The report also details how two health systems are implementing these strategies to adapt to permanent market changes. Additionally, it discusses the role of CEOs in driving these transformations and the importance of aligning organizational objectives with operational capabilities to achieve sustainable success.