Decision-Making Dynamics in Hospitality HR Technology

This report details the decision-making process of three UK hospitality businesses—Pho, Bagel Factory, and Hall & Woodhouse—in selecting Harri as their HR technology partner. Each organization faced challenges with their previous employee experience systems, which they found inadequate for their needs. The report outlines how these businesses sought a more comprehensive solution that could scale with their growth while effectively managing the complexities of a fluctuating workforce. A recurring theme among the participants was the necessity for a system that could streamline operations, enhance employee engagement, and ensure compliance with labor laws. The report also highlights the integration of artificial intelligence and automation in scheduling and recruiting processes to improve efficiency. Furthermore, it discusses the importance of a centralized system that provides visibility into recruitment and onboarding, addressing the variability in practices across different locations. The findings emphasize the critical role of Harri in transforming their HR operations and improving overall employee experience.