Jersey Mike's Subs Human Capital Management Automation

This document is a case study that examines the collaboration between Jersey Mike’s Subs and Harri, a frontline employee experience platform. It outlines how Jersey Mike’s transitioned from manual human capital management (HCM) processes to an automated system to enhance operational efficiency and employee engagement. The case study details the challenges faced by franchise owners, such as managing HR processes on paper and the inefficiencies of manual scheduling. It describes the decision-making process that led to the adoption of Harri, highlighting the importance of automation in streamlining scheduling, compliance with labor laws, and improving overall employee experience. The document also discusses the role of Jersey Mike’s corporate IT department in developing in-house systems and how their collaboration with Harri helped refine the platform for franchise use. The insights gained from franchise owners illustrate the tangible benefits of adopting Harri, including time savings and improved management of labor costs.