Transforming Leadership and Culture at SITA

This case study outlines SITA's strategic initiative to transform leadership and organizational culture through a partnership with Harvard Business Impact. The document details the challenges faced by SITA, including the need for cultural change to support a $2 billion growth vision set by the new CEO. It describes how SITA implemented a comprehensive leadership development program, categorizing talent into four groups and utilizing Harvard ManageMentor to scale development efforts. The program aimed to enhance management practices, align individual contributions with corporate values, and improve employee engagement. The impact of these initiatives is documented through metrics such as a 99.9% performance review completion rate and a 13-point increase in employee engagement. The case study also highlights the future direction of SITA's leadership development, focusing on preparing leaders for emerging challenges and fostering a culture of continuous improvement. Overall, the document provides a detailed account of the processes and outcomes associated with SITA's transformation efforts.