Digital Workplace Services PEAK Matrix Assessment 2025

This technical report presents the Everest Group Digital Workplace Services PEAK Matrix Assessment for 2025, focusing on the global landscape of digital workplace service providers. It outlines the current stabilization phase of the digital workplace market, highlighting regional priorities such as North America's mid-market demand and Europe's emphasis on sustainability and regulatory compliance. The report details the profiles of 29 leading providers categorized as Leaders, Major Contenders, and Aspirants, each evaluated based on their service capabilities and market impact. The assessment includes various services such as service desk management, unified communication, and collaboration, as well as enterprise mobility solutions. Additionally, it discusses the importance of demonstrating productivity gains through transformation investments and the role of agentic AI in enhancing service delivery. The report aims to provide enterprises with insights into the evolving digital workplace services landscape and the strategic recalibrations necessary for effective investment and implementation.