Epic Go-Live Support at New York Safety-Net Hospital

This case study outlines the partnership between a safety-net hospital in New York and HCTec to support a significant digital transformation initiative, which included the implementation of the Epic Electronic Health Record (EHR) and MyChart integration. The hospital, which has been a key healthcare provider in its community for over a century, faced challenges due to a tight timeline and critical staffing needs. To address these issues, HCTec provided remote command center services to assist with the Epic Go-Live and ongoing MyChart support. The objectives of the partnership included providing command center support, sourcing permanent Epic-certified analysts, and offering 24x7 bilingual service desk assistance for MyChart users. HCTec's multi-tiered solution aimed to ensure a successful transition while maintaining operational excellence and patient care. The collaboration exemplifies the importance of aligned values and expert resources in achieving successful healthcare IT initiatives.