ConnexPay Payment Backbone Rebuild Case Study

This case study details how ConnexPay successfully rebuilt its payment infrastructure using Jack Henry Payments Orchestrator. Facing a critical situation when their ACH provider announced a service discontinuation with minimal notice, ConnexPay needed an immediate solution to avoid disruptions in their payment operations. The case study outlines the integration process of Jack Henry Payments Orchestrator, which provided advanced features such as webhooks for real-time transaction updates and virtual accounts for improved reconciliation. The implementation was executed under tight deadlines, with ConnexPay migrating to the new system just before the deadline. The study highlights the significant improvements in transaction processing, including a 500% increase in ACH volume within a year post-implementation. Additionally, the use of virtual accounts allowed for automated reconciliation, saving ConnexPay substantial time and enhancing their service delivery. The successful integration not only maintained operational continuity but also positioned ConnexPay for future growth in the fintech landscape.