TLC Community Credit Union Card Processing Case Study

This case study details the experience of TLC Community Credit Union with Jack Henry Card Processing Solutions. It outlines the challenges faced by TLC prior to the switch, including a fragmented card processing environment and slow fraud response times. The document describes how the transition to Jack Henry's solutions on November 18, 2024, marked a significant transformation in their operations, enabling real-time card management and improved fraud mitigation. The integration of CPS with existing systems allowed for streamlined processes, enhancing member services and operational efficiency. The case study highlights the credit union's growth in assets and member retention since implementing the new system, emphasizing the importance of modern digital capabilities in a competitive financial landscape. It concludes with a reflection on how the changes have empowered both staff and members, reinforcing the credit union's commitment to community-focused service.