Hexaware's Intelligent Automation with ServiceNow

This document is a guide detailing Hexaware's automation platform, Tensai®, which is powered by ServiceNow. It outlines how Tensai® transforms enterprise IT Build & Run processes through extreme automation, aligning with the Digital 2.0 philosophy to deliver business value. The guide emphasizes Hexaware's role as a partner in digital transformation, offering customized solutions that aim to enhance operational efficiency and customer satisfaction. It describes the various stages involved in the automation journey, including discovery, design, deployment, and enhancement of ServiceNow solutions. The document also mentions the establishment of the ServiceNow Experience Center and Innovation Lab, which aims to provide customers with exposure to innovative solutions. Additionally, it highlights the potential benefits of using Tensai®, such as reduced incident resolution time and improved customer retention rates, while promoting a collaborative approach to achieving digital transformation objectives.