Modern Application Managed Services Delivery Framework

This white paper discusses the evolving landscape of Application Managed Services (AMS) and the necessity for IT service providers to adapt their offerings to meet the changing demands of enterprises. It outlines the current need for AMS programs that go beyond traditional cost optimization and service level agreements (SLAs) to focus on innovation, transformation, and customer satisfaction. The document details the characteristics of an efficient next-generation managed services provider, emphasizing the importance of partnership models that align provider goals with client business objectives. It also highlights the need for customized delivery engagement models that facilitate flexibility and responsiveness to client needs. The paper encourages enterprises to critically evaluate their AMS providers to ensure they are receiving the promised capabilities and support for their transformation initiatives. Overall, the document serves as a guide for organizations seeking to enhance their application managed services through strategic partnerships and innovative approaches.