Servicenow Ecosystem Partners Quadrant Report

This report provides an analysis of Hexaware's position within the ServiceNow ecosystem, highlighting its consulting and implementation services. It outlines Hexaware's strengths, including its commitment to enhancing customer experience (CX) through digital transformation and the integration of GenAI technologies. The report details Hexaware's tailored strategic consulting approach, which focuses on delivering customized solutions to meet clients' unique needs, emphasizing automation-led services that streamline IT ecosystems and facilitate cloud migration. Additionally, it describes the company's initiatives such as the ServiceNow Experience Center and Innovation Lab, which aim to drive digital transformation and showcase the tangible benefits of GenAI in business operations. The report also notes Hexaware's operational efficiency improvements through GenAI applications, which allow human agents to concentrate on more critical tasks. Furthermore, it provides an overview of Hexaware's global presence, employee count, and revenue generation, emphasizing its robust pipeline of value-added accelerators and custom applications on the ServiceNow platform.