Summary
The document is a guide detailing the HFS Research Agenda for 2026, outlining the key themes, trends, and research programs that will shape the organization's work throughout the year. It emphasizes the transition towards an AI-driven operational model, termed 'How to AI', where enterprises will focus on integrating AI into their workflows, data management, and decision-making processes. The agenda serves as a roadmap for the insights to be published, highlighting areas for collaboration with industry leaders and opportunities for enterprises and service providers to engage with HFS. Key pillars of focus include the AI Velocity Gap, which addresses the challenges in AI adoption, and the concept of OneOffice, which promotes a unified operational framework. Additionally, the document discusses the transformation of services into product-like models and the emergence of intelligent ecosystems that enhance operational efficiency.
