Scaling Federal Mission Support Operations

This document is a technical report detailing the operational framework and methodologies employed by Highlight to support federal missions at scale. It outlines the challenges associated with staffing quality candidates for federal programs, particularly during crises such as the pandemic. Highlight utilizes a comprehensive staffing workflow that includes sourcing, vetting, and onboarding candidates to meet the specific needs of federal agencies. The report describes the integrated management system that provides visibility into personnel and performance, ensuring that operations align with agency requirements. It also emphasizes the importance of timely access to data and reporting for decision-making. Highlight's approach includes leveraging technology and security measures tailored to agency environments. The report further discusses the rapid scaling of financial services during the pandemic, showcasing how the team adapted to meet the demands of various CARES Act programs while maintaining quality service delivery. Overall, the document presents a structured view of Highlight's operational capabilities in managing large-scale federal programs.