Higher Level Client Success Model Overview

This document is a guide outlining the Higher Level Client Success Model implemented by HireGenics. It describes the various components of the model, including program health checks conducted twice a year to ensure services meet global standards for best practices. The assessments cover ten dimensions of program performance and evaluate over sixty-five individual criteria. The guide details ongoing role-specific training paths designed for key client functions, emphasizing weekly training sessions aimed at enhancing team growth and industry knowledge. Additionally, it presents a monthly insights series that examines industry trends, best practices, and regulatory shifts to empower teams with the latest information. The document also highlights the impact of these initiatives, noting improvements in hiring manager satisfaction and a significant increase in the Net Promoter Score (NPS) compared to industry standards. Overall, the guide emphasizes the importance of relationship management in workforce solutions and the commitment to continuous improvement.