Asia/Pacific Microsoft Business Applications Implementation Services Assessment

This document is an IDC MarketScape report assessing Microsoft Business Applications implementation vendors in the Asia/Pacific region for the years 2023–2024. It evaluates the strengths of various service providers in delivering implementation services for Microsoft Dynamics 365 and Power Platform solutions. The report outlines the criteria used for vendor inclusion, including service scope, geographic presence, and the range of modules covered. Key findings indicate a growing trend among service providers to enhance their capabilities in delivering complex use cases and integrating AI into their offerings. The report also provides recommendations for technology buyers, emphasizing the importance of creating a comprehensive implementation roadmap, committing to the process, investing in training, and evaluating regional capabilities. Additionally, it highlights the significance of understanding the role of AI in business applications and the need for continuous value delivery through the Power Platform. The featured vendor in this assessment is Hitachi Solutions, recognized for its extensive experience and industry-aligned solutions.