Transforming Epic Provisioning with RPA Case Study

This case study details the automation of the Epic EMR user access provisioning process at Englewood Health, a prominent healthcare system in New Jersey. The manual management of access requests had resulted in significant delays and inefficiencies, affecting staff operationalization and patient care. Englewood Health partnered with HTC Global Services, an expert in automation and Robotic Process Automation (RPA), to streamline this process. The collaboration involved mapping key workflows and developing a role database to ensure compliance with HIPAA regulations. Utilizing the UiPath platform, HTC automated the entire provisioning workflow, which included functionalities for user creation, inactivation, and transfer. The implementation of this RPA solution significantly reduced provisioning time from days to hours, minimized non-productive hours for staff, and eliminated manual interventions, thereby enhancing overall process efficiency. The case study illustrates the transformative impact of digital technology in healthcare operations.