Phased Implementation Plan for CRM Integration

This document is a guide that outlines the phased implementation plan for CRM integration, detailing the necessary steps and requirements for successful execution. It describes the clearly defined implementation phases, including start and end dates for each outcome, and specifies tasks and milestones with assigned owners, due dates, and dependencies. The guide includes a section on customer context, methodologies, and the expected results and business impact. It also presents metrics and KPIs used to measure performance, along with a change management approach. Additionally, the document provides information on the customer's tech stack, integration solutions with visual diagrams, data mapping with specific sources and destinations, and a full list of APIs used. The guide emphasizes the importance of partner eligibility and accreditation requirements for the implementation process.