Improving Equity in NHS Care with AI-Assisted Translation

This white paper outlines the challenges posed by language barriers within the NHS, particularly affecting individuals with Limited English Proficiency (LEP). It details the systemic issues that arise from these barriers, including poor health outcomes and operational inefficiencies. The paper emphasizes the need for scalable solutions beyond human interpreters, highlighting the role of AI-assisted translation technologies. These technologies can support over 100 spoken and digital languages, enhancing patient engagement and compliance with governance frameworks. The document discusses the operational and financial benefits of integrating AI-assisted translation, such as reducing missed appointments and improving communication efficiency. It also presents case studies illustrating the real-world implications of language barriers and the potential for AI to complement human interpreters. The conclusion stresses the importance of ensuring equitable access to healthcare services, advocating for the adoption of AI technologies to support timely and effective communication in the NHS.