Summary
This document is a technical report that outlines the transformative role of Agentic AI in enhancing citizen services within the public sector. It describes how Agentic AI operates autonomously, anticipating citizen needs and taking proactive actions, which can improve service delivery and operational efficiency. The report provides examples of applications, such as automating tax filing assistance and managing Social Security claims, which enhance user experience and reduce processing times. However, it also addresses the risks associated with Agentic AI, including data privacy concerns and the potential for misuse in cyberattacks. The report emphasizes the importance of accountability and transparency in AI integrations and discusses how organizations can mitigate these risks through advanced security measures. It concludes by highlighting the role of HUMAN Security in providing protection against threats while enabling the benefits of Agentic AI, ensuring that public services remain secure and trustworthy.
