HYPR Affirm Help Desk Identity Verification Solution

This solution brief outlines the HYPR Affirm Help Desk Application, designed to enhance identity verification processes within IT help desks. The application addresses the challenges posed by social engineering attacks, which often exploit weak identity checks, leading to costly password resets and lockouts. By integrating a multi-factor identity verification system, HYPR Affirm allows support agents to securely verify the identity of employees or contractors quickly and efficiently. The document details the user flow for verification, which includes scanning a government-issued ID and performing a liveness check to prevent spoofing. It emphasizes the application's ability to create an immutable audit trail, ensuring compliance with governance requirements. Additionally, the brief discusses key benefits, such as reducing account takeover risks and accelerating ticket resolution times. Overall, the HYPR Affirm solution aims to empower help desk agents while transforming them into a robust defense against identity fraud.