Summary
This document is a Q&A feature in Document Manager Magazine that discusses ibml's service philosophy in the EMEA region, led by Tim Panayiotou, the EMEA Service Director. It outlines ibml's focus on Intelligent Document Processing automation and its commitment to a customer-first approach. The conversation highlights the company's efforts to expand its presence in Europe, emphasizing the importance of high-quality service delivery through specialized technicians. Panayiotou explains the rigorous training and certification processes for these technicians, ensuring they are well-prepared to support customers effectively. The document also details ibml's flexible maintenance options tailored to customer needs and the collaborative model with certified resellers to enhance service quality. Additionally, it addresses the logistics of operating a service team across EMEA and the company's proactive measures to ensure rapid support and consistent service quality. Overall, the Q&A emphasizes ibml's dedication to maintaining high standards in service delivery as it grows its customer base in the region.
