Cognizant Contract Management Transformation Case Study

This case study details Cognizant's transformation of its contract management processes through the implementation of the Icertis Contract Intelligence (ICI) platform. The document outlines the challenges faced by Cognizant, including inefficiencies in a paper-based contract management system that hindered service delivery and compliance with service-level agreements. The objective was to empower employees with a flexible, self-service contract management platform that centralizes core contracting functions while maintaining field-level empowerment. The results of this transformation are significant, with 82% of Cognizant's revenue now controlled by digitized contracts and a compliance rate of over 90% with contractual obligations. The study emphasizes the importance of visibility and ease of use in managing contracts, which has led to improved financial performance and better decision-making across various departments within the company. Overall, the case study illustrates the successful integration of technology in enhancing contract lifecycle management.