Contract Intelligence Implementation at Central City Concern

This case study outlines the implementation of the Icertis Contract Intelligence platform at Central City Concern, a nonprofit organization focused on addressing homelessness, poverty, and addiction in Oregon. The objective of this initiative was to improve service delivery through enhanced contract visibility. Prior to the implementation, Central City Concern faced challenges in managing thousands of contracts stored on a local server, making it difficult to track obligations and ensure compliance with various regulations. The new platform has significantly accelerated key contracting tasks, reducing processing times from days to minutes, and has improved obligation tracking, ensuring adherence to funding requirements. Additionally, the organization can now demonstrate fiscal responsibility, which is crucial for maintaining access to federal funds. The case study highlights the transformation in contract management practices, including the establishment of automatic alerts for contract expirations, enabling proactive communication with funders. This strategic shift supports Central City Concern's mission to provide comprehensive services and enhance operational efficiency.