Hywel Dda University Health Board Maintenance Improvement

This case study details the implementation of Idox’s CAFM Explorer® solution by Hywel Dda University Health Board, aimed at enhancing compliance and operational efficiency across its facilities. The health board, which serves a large geographical area in West Wales, transitioned from a paper-based maintenance approach to a digital solution to better manage compliance with health and safety regulations. The CAFM Explorer® system allows for efficient scheduling of planned maintenance and quick responses to reactive maintenance requests. It provides real-time access to maintenance data for staff, improving visibility and reporting capabilities. The case study outlines the challenges faced in maintaining strict compliance requirements, particularly regarding fire safety and water quality. It also highlights future plans for integrating additional services and enhancing the system's capabilities, such as incorporating CAD drawings and risk assessments for maintenance tasks. Overall, the adoption of this technology is positioned as essential for meeting evolving compliance demands and improving operational performance.