Suffolk County Council Family Information Service Development

This document is a case study detailing the development and implementation of the Suffolk County Council Family Information Service (FIS) and the creation of the Suffolk InfoLink directory. The case study outlines the challenges faced by the Council in integrating multiple databases to enhance user experience and accessibility to community information. It describes how the Council collaborated with Idox to establish a dynamic system that allows for real-time updates and communication with service providers. The document further explains how InfoLink was utilized during the COVID-19 pandemic to adapt to changing community needs, providing essential information and support to residents. It highlights the two-way communication process established between residents and providers, ensuring the directory remained current and responsive. The case study concludes with a look towards the future, emphasizing the ongoing collaboration between Suffolk and Idox to enhance the directory's features and maintain its relevance for families in the county.