Emergency Operations Center Management and Support

This document is a technical report that outlines the essential functions and support mechanisms for Emergency Operations Centers (EOCs) in disaster management. It describes the importance of EOCs as coordination points that enhance operational effectiveness and readiness at various jurisdictional levels. The report details the challenges faced by jurisdictions in staffing and managing EOCs, particularly during multiple simultaneous disasters, such as the COVID-19 pandemic. It presents IEM's extensive experience in EOC design, operations, and staffing, including their compliance with national standards like NIMS and ICS. The report also lists various solutions provided by IEM to support effective EOC operations, including needs assessments, site selection, operational planning, and staff training. Furthermore, it highlights IEM's role in providing surge staffing during significant events and their commitment to improving EOC capabilities through training and procedural development.