Emergency Operations Center Management and Support

This document is a technical report that outlines the essential functions and support structures of Emergency Operations Centers (EOCs) in disaster management. It details the importance of an effective EOC as a coordination point for managing disasters and emphasizes the need for alignment with federal guidelines to enhance operational effectiveness. The report discusses the challenges jurisdictions face, such as limited personnel and resources, especially during multiple disaster events like COVID-19. It describes IEM's extensive experience in EOC design, operations, and staffing, including their workshops under the FEMA/National Preparedness Directorate program. The report also presents IEM's solutions for improving EOC readiness, including needs assessments, site selection, operational planning, and staff training. Furthermore, it highlights IEM's role in providing surge staffing and support for various EOCs during significant disaster responses, ensuring that operational capabilities are maintained and improved through documented processes and training exercises.