TOMRA's Global Transformation and IFS Cloud Integration

This case study details TOMRA's strategic transformation initiated in 2011 to enhance global consistency in its operations. The document outlines TOMRA's efforts to establish a unified field service framework, including shared terminology, processes, and key performance indicators (KPIs). It describes the implementation of a service playbook and a global training program aimed at ensuring consistent execution across its extensive network of over 85,000 installations. The transition to IFS Cloud is highlighted, showcasing how it has enabled data-driven decision-making and improved operational efficiency. The case study notes significant improvements in first-time fix rates and overall operational efficiency, alongside the adoption of AI capabilities to streamline technician onboarding and knowledge management. The document emphasizes the importance of a partnership approach with IFS and the ongoing evolution of TOMRA's operations as they embrace new technologies and methodologies, ultimately aiming for operational excellence and enhanced customer value.