ikaun Firm Directory Implementation Case Study

This case study details the implementation of ikaun's firm directory at a large Am Law 10 firm, focusing on the migration of their existing on-premise directory system to a cloud-based solution. The firm faced challenges due to dispersed experience information across various platforms, which led to inefficiencies in locating essential data such as attorney experience and niche skills. To address these issues, ikaun's firm directory was selected to create a centralized, searchable data warehouse, enhancing self-service access to critical information. The migration process was supported by ikaun's integration agent architecture, ensuring compliance with the firm's security protocols and branding guidelines. Enhanced features in the cloud version included improved search capabilities and organizational chart visualization, which clarified the firm's structure and facilitated better resource management. The implementation was well-received, with significant user engagement and improved productivity, ultimately transforming the firm's experience management.