North Dakota IT Department Process Improvement Initiative

This case study outlines the strategic initiative undertaken by North Dakota's IT department to enhance its information capture processes. The document details the selection of the ILINX process-improvement platform, which includes ILINX Capture and ILINX Import, as the solution to address the challenges faced in managing document sprawl and improving constituent services. The initiative emphasized the need for high-quality image capture, efficient data indexing, and centralized administration. The ILINX platform was chosen for its compatibility with existing systems and its ability to automate data capture from various sources. The results of implementing this solution included a significant reduction in capture support tickets by 66%, which alleviated pressure on the IT staff. Additionally, the system's flexible configuration allowed for the management of over 100 workflows and facilitated its deployment across 16 state agencies, demonstrating the effectiveness of the chosen technology in streamlining operations.