American Ambulance AI Documentation Workflow Improvement

This case study outlines the implementation of AI Assist by American Ambulance to enhance documentation workflows within their ImageTrend system. As the sole ALS provider in multiple counties, American Ambulance faced challenges with time-consuming narrative writing and the need for accurate documentation amidst high call volumes. The organization adopted a phased approach to roll out AI Assist, initially focusing on high-performing documenters to gather feedback and develop training. Key features of AI Assist include speech-to-text dictation for narrative documentation and image capture for patient information. The results demonstrated significant improvements in the speed, detail, and consistency of documentation. Notably, the percentage of transported patients with documented health insurance policy IDs increased from 43% to 54% after full implementation. The case study emphasizes the importance of proper introduction and support for AI tools to maximize their effectiveness and reduce the documentation burden on crews.