Central Sterile Processing Department Optimization Case Study

This case study details the engagement of a two-hospital health system with Impact Advisors to address inefficiencies in the Central Sterile Processing Department (CSPD) that disrupted surgical schedules. The initial assessment identified operational barriers impacting instrument availability, leading to delays and cancellations. Impact Advisors provided a roadmap of 137 action items for improvement, focusing on workflow standardization, staffing alignment, and establishing clear performance goals. The approach emphasized Lean principles and real-time coordination to enhance case readiness. Additionally, a practical staffing model was developed to ensure optimal coverage and skill mix. Performance targets and KPIs were defined to create accountability, while a governance structure was established for continuous improvement. The engagement resulted in improved CSPD efficiency, reduced delays, and enhanced collaboration across departments. Overall, the work of Impact Advisors provided a foundation for operational and financial value, ensuring lasting improvements in surgical throughput and reliability.