Driving Provider Productivity and Patient Access Improvements

This case study outlines the efforts of Impact Advisors to address challenges faced by a large, single-specialty organization with 100 clinics due to accelerated growth and acquisition activities. The organization struggled with inconsistent patient access standards and optimizing provider schedules. Impact Advisors identified over $15 million in revenue-generating opportunities through enhancements in provider productivity and patient access. The team established strategic goals that included balancing provider preferences with scheduling standards and improving schedule utilization. They created a 'Best Practice Provider Team' to develop a menu of tips for lower-performing providers and launched a comprehensive training program. Additionally, the study details the development of minimum work standards and the optimization of schedules to align with patient demand. The results of these initiatives led to a significant EBITDA impact of $16.2 million, increased patient visits, and improved provider retention, demonstrating the effectiveness of tailored strategies in enhancing productivity and access.