Revenue Cycle Improvement and Readiness for Epic EHR

This case study outlines the engagement of Impact Advisors in assisting an integrated network of hospitals and outpatient centers with the implementation of the Epic EHR system. The focus was on improving charge reconciliation processes, which were previously inconsistent or non-existent across various departments. The client aimed to adopt standardized charge reconciliation processes, opting for a decentralized approach. Impact Advisors provided operational engagement expertise, developing a change management plan that included training for over 900 end users. They facilitated workshops to clarify roles and expectations for charge reconciliation owners. Throughout the implementation, the consultants supported the organization by preparing meeting materials, advising on operational decisions, and sharing best practices. Post-go-live, they monitored key performance indicators and facilitated weekly revenue tracking meetings to ensure all charges were captured. By three months after implementation, the organization reported an increase in charge capture, achieving significant financial stability and improved collaboration among clinical teams.