Revenue Cycle Operational Engagement Program

This document is a guide detailing the Revenue Cycle Operational Engagement Program provided by Impact Advisors. It outlines the necessary project leadership and support required for effective EHR implementation, emphasizing the importance of managing both human and technical aspects of change. The guide presents a structured framework consisting of three major phases: Structure, Design, Education & Analysis; Workflow Gap Mitigation & User Readiness; and Go-live Preparation & Management. Each phase is described with specific focuses and key activities aimed at maximizing operational engagement and adoption. The document also defines the roles of operational engagement analysts, who work alongside client counterparts to ensure the achievement of strategic, financial, and business process goals throughout the implementation process. The guide emphasizes collaboration, decision-making, and oversight across various revenue cycle verticals to facilitate a successful transition and operational effectiveness.