Tech-Enabled Improvement Case Study

This case study presents the approach taken by Impact Advisors to enhance clinical performance through technology optimization in healthcare settings. The objective is to address the challenges faced by Electronic Health Records (EHR) systems in delivering expected return on investment (ROI). The study outlines a systematic process that includes identifying key operational areas such as patient throughput, operating room utilization, and clinical documentation integrity. It details the methodology employed, which involves pairing clinical leads with EHR subject matter experts to identify inefficiencies and improve workflows. The assessment model utilized by Impact Advisors focuses on aligning people, processes, and technology to ensure long-term organizational health. The case study highlights specific outcomes, including a minimum ROI of 5:1 across clinical focus areas, and quantifies opportunities for improvement in areas like Epic workflow compliance, clinical documentation integrity, and patient throughput. The findings underscore the importance of targeted assessments in driving performance improvements in healthcare operations.