Phoenix Children’s Hospital Patient Engagement Case Study

This case study details the implementation of a mobile device management solution at Phoenix Children’s Hospital (PCH) to enhance patient engagement and nursing efficiency. The hospital aimed to provide personalized digital experiences for children, addressing challenges such as the need for modern entertainment options and secure access to electronic health records (EHR). By utilizing VMware AirWatch and Mobile Access and Control, PCH successfully provisioned and managed iPads for patients, allowing them to access educational content and entertainment tailored to their preferences. The solution resulted in a 90% cost reduction compared to traditional patient engagement systems and improved morale for both patients and nursing staff. The case study outlines the integration of the mobile devices with the hospital's existing EHR system, facilitating seamless access to patient information. Additionally, it discusses future plans to expand the use of iOS devices for meal ordering and interactive experiences, demonstrating the potential for replication in other healthcare settings.