Skinners' School Telephony System Migration Case Study

This case study outlines the migration of The Skinners’ School from an outdated on-premise phone system to Microsoft Teams telephony, prompted by a critical hardware failure. The transition was executed by Infinity Group, who delivered a rapid implementation of Teams Phone with handsets to minimize disruption and ensure user adoption. The document details the challenges faced by the school due to the limitations of the legacy system, which had been in place for over a decade. It describes the urgency of restoring reliable communication and the decision-making process that led to the adoption of a modern, cloud-based solution. Key aspects of the implementation included retaining existing phone numbers, mapping users and devices, and ensuring a smooth transition for staff. The case study highlights the benefits realized post-migration, such as improved flexibility, efficiency, and resilience in communication, as well as the importance of user adoption in the success of the new system.